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Ordering & Shipping

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)

Check (a PayPal Service)

Money Order

Bill me later (a PayPal Service)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address for Money Order

     The Suspension Source

     Order Department

     3945 North Ann Ave

     Fresno, CA 93727

Coupon Codes

Coupon Codes must be entered at the time the order is placed. No refunds or coupon codes will be applied to your order once the order is placed. Coupon Codes cannot be used on already discounted items. Coupon Codes cannot be combined with any other promotional coupon codes. Limit One Coupon Code per order. Brands Excluded from coupon codes: Airlift, AVS, Edge.

Gift Certificates 

Gift Certificates cannot be used on orginal purchase of Gift Certificates or shipping charges. Cannot be redeemed for cash. Gift Certificates have no cash value.

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 4pm.

Carriers

We use the following carriers to deliver our orders:

FedEx & USPS

Reporting Errors

Any errors found with your shipment must to reported within 48 business hours of your package and/or packages being delivered. Any errors reported after 48 business hours will be handled on a case by case basis.

Free Shipping

Free shipping only applied to the lower 48 states. All others are excluded from any and all free shipping offers. Please contact us to enquire about a discounted shipping rate.

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address

Shipping Address

Email Address

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Updated 11/28/2012